Alertacall

Founded in 2004, Alertacall strives to help people feel safe, connected and informed by combining ingenious technology and award-winning human contact.

Working with over 60 housing providers across the UK, Alertacall uses its technology to enhance two-way engagement and provide better connection between customers and their landlord.

In 2022, Alertacall won The Queen's Award for Enterprise in Innovation, and in 2023 Alertacall won ‘Housing Supplier of The Year’.

Services

Housing Proactive

Alertacall’s digital engagement solution, Housing Proactive, enables housing associations to gain a more comprehensive understanding of their customers and properties by installing a portable touchscreen device in every residence. The touchscreens include multi-network 4G SIM cards and are plugged into the mains. Installation is quick and easy.

This device is specifically designed for the elderly and those with accessibility needs, providing enhanced two-way digital interaction, messaging, and improved access to self-service tools such as repairs and ASB reporting. The features of the touchscreens can easily be adapted to meet the needs of different customers, including those with sight or hearing impairment, those with dexterity issues and other health-related conditions.

It also includes an intuitive survey tool and access to customer portals. Additionally, our unique OKEachDay for Housing service is available, which verifies occupancy, facilitates information exchange, and provides award-winning human interaction from a specially trained team, available every day of the year. This is all part of our commitment to improving the quality of life for our customers.

Beyond Warden Call

Beyond Warden Call is a simpler and lower cost ‘warden call’ solution comprising our touchscreen, video door entry, dispersed digital telecare and smoke alarm integration. Commercial-grade Wi-Fi is also available as an option.

By moving away from old-fashioned hard-wired systems, Beyond Warden Call enables providers to tailor the offering to meet the needs of their customer group more flexibly than with other systems.

The system is designed for reliability, with a digital telecare alarm unit equipped with dual SIM cards and a backup battery. The telecare alarm unit has the option of connecting to various devices, including smoke detectors and wearable alarms. The video door entry panel provides direct video and audio feed to customer touchscreens and can be linked to an alarm receiving centre.

The video entry panel includes night vision, an audio feed and can be linked to an alarm receiving centre. Remote management offers multiple entry options. Entry can be via the fob reader, pin code or by calling a customer via their touchscreen. Pin codes can be given to staff or contractors and can be managed remotely by your teams.

Testimonials

‘Overall, it has been a very positive experience working with Alertacall. The technology upgrade has been well received by tenants and is in line with our digital agenda. The service has also enabled Saffron to get important messages to our tenants in a timely fashion.'

Tracey Dowse, Head of Supported Housing at Saffron Housing Trust

 'At MTVH we are committed to putting our customers first and constantly driving improvements in their standard of living, our properties and the support we offer. So, it has been a real pleasure to work with Alertacall on installing their touchscreens and using Housing Proactive, a service which does so much to help residents and our colleagues. Alertacall has gone out of its way to provide all the information necessary to make the process as smooth and hassle-free as possible.’

Andrew Reston, Director, MTVH Support

'I’m in my 90s and never used a computer before, so was delighted at how easy the system is to use. I love that I’ve got the option to speak to someone seven days a week, but also that I can start to do things online for the first time too.' 

Resident

'I love this service, absolutely love it! The touchscreen is the best thing ever to be put in my home. I feel so much safer and it’s so much easier to get hold of my landlord.'

Resident