National Customer Experience and Housing Management Network

Our National Customer Experience and Housing Management Network is open to all members interested in housing management, customer service and resident engagement. It follows on from creating our Customer Experience and Housing Management National Group.

This is a critical agenda for the sector and our new network will offer members from across the sector the opportunity to hear the latest updates, share best practice and feed into policy development in a range of areas:

Upcoming new consumer regulation regime
Resident engagement
Customer service and complaints
Tenure reform
Professionalisation
Housing management

Over the coming year, we expect the network will focus on the new consumer regulation regime, Social Housing Regulation Act measures, Tenant Satisfaction Measures, changes to tenure in the expected Renters Reform Bill, and the Better Social Housing Review.

If you would like to join this network and attend our next meeting, please contact our Admin team.